RMA Request

Instructions

• In case of defective material, the reason for the defect or breakdown must be clearly explained.
• The merchandise must be returned in perfect condition (packaging, accessories, without stickers, writing, etc.) and without alterations that could prevent its subsequent sale.
• A copy of the invoice or delivery note for the material to be returned must be attached.
• The RMA number must appear visibly on the outside of each returned package “NEVER ON THE PRODUCT”.
• When the return is authorized with shipping paid by the customer, you may choose whichever transport agency you wish.
• Once we receive the merchandise and verify that everything is correct, we will proceed with the refund or replacement of the unit.