TERMS AND CONDITIONS

These General Terms and Conditions of Sale regulate the contractual relationship between AP Photo Industries, S.L. and buyers who purchase products through the www.apphoto.es website. They are applicable to both professional customers (B2B) and end consumers (B2C).

By accessing, browsing and using the website, you agree to all the conditions set out herein.

GENERAL INFORMATION

In compliance with article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), it is reported that the owner and seller responsible for the website is:

Company Name	AP Photo Industries, S.L.
CIF	B61967642
Registered Office	Ronda Industria 48, 08210 Barberà del Vallès (Barcelona, Spain)
Commercial Registry	Mercantile Registry of Barcelona, Volume 31.730, Folio 94, Page B-194.880
Email	[email protected]
Phone	+34 936 09 12 77
Hours of Operation	Monday to Friday, 9:00 a.m. to 5:00 p.m.
Website	https://www.apphoto.es

Definition of Customer Profiles

B2B (professional) customers: Companies, freelancers, photolabs, photographic studios, resellers and any legal or natural person who acquires the products in the exercise of their professional or business activity. The Commercial Code and the Civil Code are applicable to them.
B2C customers (end consumers): Individuals who acquire the products outside their professional or business activity, for private use. The TRLGDCU (Royal Legislative Decree 1/2007) is fully applicable to them.

Catalog, Products and Availability

The www.apphoto.es catalogue includes new, original products with factory packaging, both of its own brands and of third-party brands distributed by AP Photo Industries, S.L.

The images, descriptions and technical specifications of the products are indicative and correspond to the information provided by the manufacturers. AP Photo Industries, S.L. is not responsible for errors or omissions in the published specifications. Stock availability is indicated on the page of each product.

Canary Islands: For orders destined for the Canary Islands, the management is carried out exclusively through canarias.apphoto.es, with conditions adapted to the IGIC tax regime.

Purchase Process and Formalization of the Contract

The published offer constitutes an invitation to contract. The contract is concluded when AP Photo Industries, S.L. confirms the order by means of a confirmation email.

Selection of products and added to cart.
Cart review with quantities, prices, discounts applied and shipping costs.
Shipping and billing data.
Payment method selection.
Order confirmation with express acceptance of these GTC.
Confirmation email, delivery note and invoice.

AP Photo Industries, S.L. reserves the right to refuse orders in the event of stock outage, pricing error, indications of fraud or non-compliance with these GTC.

SECTION A: CONDITIONS FOR B2B (PROFESSIONAL) CUSTOMERS

The following conditions apply exclusively to companies, freelancers and professionals. B2B customers are excluded from the TRLGDCU’s consumer protection regime.

A.1. B2B Registration and Access

Access to the B2B store is exclusively for validated professional customers. To gain access you need:

Complete the customer registration form in the “Customer Registration” section.
Provide company or self-employed details (company name, CIF/NIF, activity, contact details and tax address).
Wait for validation and activation of the account by AP Photo Industries, S.L.

Once validated, the B2B customer will have access by means of a personal and non-transferable username and password. AP Photo Industries, S.L. reserves the right to suspend accounts in the event of fraudulent use, non-compliance with the GTC or non-payment.

A.2. B2B Pricing and Taxes

Prices are shown in Euros (EUR) and excluding VAT.
VAT is added at checkout at the rate applicable to each product category.
Ecotax / WEEE Fee: In products subject to WEEE regulations, the corresponding fee will be applied, broken down in the product sheet.
B2B customers may have individually agreed pricing conditions (special rates, volume rebates, or quantity discounts).

AP Photo Industries, S.L. reserves the right to modify prices at any time. The applicable price is the one in force at the time of order confirmation. In the event of a typographical error that generates a manifestly incorrect price, AP Photo Industries, S.L. may cancel the order and refund the amounts paid.

A.3. Backorders

B2B customers can order products that are currently out of stock, which will be recorded as backorders . AP Photo Industries, S.L. will inform the client of the estimated period of availability. The cash order does not guarantee a fixed price if there are cost variations on the part of the supplier.

A.4. B2B Payment Methods

Credit or debit card (Visa, Mastercard), via secure SSL/TLS payment gateway.
PayPal. Pay quickly and securely with your PayPal account without entering your card details.
Bizum. Make the payment directly from your banking app immediately and at no additional cost.
Bank transfer. The order will be processed once the receipt of the amount has been confirmed.
Deferred payment: B2B customers with agreed deferred payment terms will be able to operate according to the terms agreed in their specific contract.

AP Photo Industries, S.L. does not store bank card data. Processing complies with PCI-DSS standards. In the event of non-payment, it reserves the right to suspend the supply and apply interest for late payment in accordance with Law 3/2004 on Measures to Combat Late Payment.

A.5. B2B Shipping and Delivery Costs

Condition	Shipping and handling
Order under €400.00 (excl. VAT)	According to the rate shown in the purchase process
Order of €400.00 or more (excl. VAT)	Free shipping

Shipping costs are shown broken down before order confirmation.

Products in stock: Delivery in 2 to 5 working days from confirmation.
Products to be served (backorder): They will be delivered according to stock availability, with no guaranteed delivery date. In order to unify deliveries, the pending material will be sent together with your next order, with the postage, if applicable, calculated on the total amount of the shipment.

The risk of loss or deterioration is transmitted to the buyer at the time of material delivery. If the buyer is absent, the carrier will make a second attempt. If delivery is impossible for reasons attributable to the buyer, the reshipment costs may be charged.

The buyer must check the outer condition of the packaging on delivery. If you notice visible damage, you must state it on the carrier’s delivery note and notify it within a maximum period of 24 hours.

A.6. B2B Return Policy

B2B customers do not have a legal right of withdrawal. Returns will be upon request and subject to evaluation.

AP Photo Industries, S.L. may assess, on a case-by-case basis, the acceptance of voluntary returns of products in perfect condition, unused and with original sealed packaging.

In case of voluntary B2B return accepted, the original shipping and return costs will be charged. Returns of open consumer products, products under special order or products not usually in stock in the catalog will not be accepted.

Return procedure:

Contact AP Photo Industries, S.L. at [email protected] or +34 936 09 12 77, indicating the order number/delivery note and reason.
Obtain return authorization (RMA number). – Request RMA
Pack the product with all its accessories, manuals and original packaging.
Send the product to the address indicated in the authorization.

Returns without a previous RMA number will not be accepted.

A.7. Returns for Defective or Non-Conforming Product (B2B)

If the product received has manufacturing defects, is damaged or does not conform to the order, the B2B customer must notify [email protected] within 30 days of receipt, providing the order number, description of the defect and photographs.

AP Photo Industries, S.L. will assume the costs of collection and reshipment, and will proceed with the repair, replacement or refund as appropriate.

A.8. B2B Guarantee

AP Photo Industries, S.L. offers a 1-year contractual warranty from delivery for proven manufacturing defects. In matters not expressly agreed, the provisions of the Civil Code on remediation for hidden defects (arts. 1484 et seq.) and the Commercial Code are applicable.

Products from third-party brands may include the manufacturer’s official warranty. Claims can be managed directly with the manufacturer or through AP Photo Industries, S.L.

Warranty Exclusions: Damage due to improper use, normal deterioration, repairs by unauthorized third parties, damage by external agents, or use of incompatible consumables are excluded.

A.9. Limitation of B2B Liability

AP Photo Industries, S.L. will not be responsible for damages due to force majeure or fortuitous events (strikes, natural disasters, network failures, etc.).

To the fullest extent permitted by law, the total liability shall be limited to the total amount of the order giving rise to the damage. Indirect damages, loss of profits, loss of data, loss of profits or reputational damage are expressly excluded.

A.10. B2B jurisdiction

For the resolution of disputes between companies or professionals, both parties submit to the jurisdiction of the Courts and Tribunals of Barcelona, expressly waiving any other jurisdiction.

SECTION B: CONDITIONS FOR B2C CUSTOMERS (END CONSUMERS)

The following conditions apply exclusively to end consumers. The TRLGDCU (Royal Legislative Decree 1/2007) is fully applicable to them.

B.1. B2C Registration and Access

End consumers will be able to register in www.apphoto.es with their personal data or make purchases as a guest, depending on the options enabled on the platform.

Registering as a consumer does not grant access to the catalog or the pricing conditions of the B2B channel.

B.2. B2C Pricing and Taxes

Prices are shown in Euros (EUR) and include the current VAT .
The final price shown in the checkout process is the total price to be paid.

AP Photo Industries, S.L. reserves the right to modify prices. The applicable price is the one in force at the time of confirmation. In the event of a typographical error resulting in a manifestly incorrect price, the order may be cancelled and the amounts paid refunded.

B.3. B2C Payment Methods

Credit or debit card (Visa, Mastercard), via secure SSL/TLS payment gateway.
PayPal. Pay quickly and securely with your PayPal account without entering your card details.
Bizum. Make the payment directly from your banking app immediately and at no additional cost.
Postpone me. Finance your purchase in convenient installments. Select this option at checkout to see the available conditions.
Other methods that may be enabled on the platform.

A simplified invoice (ticket) is issued by default. If you need a complete invoice, please request it expressly from [email protected] indicating the order number and your tax details.

AP Photo Industries, S.L. does not store bank card data. Processing complies with PCI-DSS standards.

B.4. B2C Shipping and Delivery Costs

Condition	Shipping and handling
Order under €59.00	According to the rate shown in the purchase process
Order of €59.00 or more	Free shipping

Shipping costs are shown broken down before confirmation.

Products in stock: Delivery in 2 to 5 working days from confirmation.

If AP Photo Industries, S.L. does not deliver within the agreed period, the consumer may request delivery within a reasonable additional period. If this is not complied with either, he or she will have the right to terminate the contract and obtain a full refund of the amounts paid (art. 107 TRLGDCU).

The transfer of risk does not occur until the carrier has actually delivered the good to the consumer or to a third party designated by the consumer.

The buyer must check the condition of the packaging on delivery. If you notice visible damage, you must state it on the delivery note and notify it within a maximum period of 24 hours.

B.5. Right of Withdrawal

In accordance with articles 102 to 108 of the TRLGDCU, the consumer has the right to withdraw from the contract within 14 calendar days without the need for justification.

The period begins to run from the day on which the consumer, or a third party designated by the consumer (other than the carrier), acquires physical possession of the good.

To exercise the right of withdrawal:

Email to [email protected], indicating order number and withdrawal request.
Call or message to +34 936 09 12 77 (opening hours: Monday to Friday, 9:00 a.m.–6:00 p.m.).
Withdrawal form from Annex B of the TRLGDCU -> Withdrawal Form.

Effects of withdrawal

AP Photo Industries, S.L. will refund all payments received, including standard delivery costs, within a maximum period of 14 calendar days from notification, using the same means of payment used in the purchase.

The consumer must return the product without undue delay and within a maximum period of 14 calendar days from the communication of the withdrawal. The product must be returned unused, in perfect condition, in its original packaging and with all accessories, manuals and documentation included. In the event that the product shows signs of use, improper handling or deterioration, AP Photo Industries, S.L. reserves the right to refuse the return or apply a depreciation on the amount refunded depending on the condition in which the product is received.

Direct return costs are borne by the consumer, unless AP Photo Industries, S.L. has expressly indicated otherwise.

The refund may be withheld until receipt of the goods or until the consumer provides proof of return.

The consumer will only be liable for the decrease in the value of the product resulting from handling other than that necessary to verify its nature, characteristics and functioning.

Exceptions to the right of withdrawal

According to art. 103 TRLGDCU, the right of withdrawal will not be applicable to:

Goods made to consumer specifications or clearly personalized.
Goods that can deteriorate or expire quickly (photochemicals, developed).
Sealed goods not suitable for return for health or hygiene reasons that have been unsealed (photographic film, open consumables).
Sealed sound or video recordings, or sealed computer programs that have been unsealed.
Goods that after delivery have been inextricably mixed with other goods.

B.6. Returns for Defective or Non-Conforming Products (B2C)

If the product has manufacturing defects, is damaged or does not conform to the order, the consumer must notify [email protected] within 30 days of receipt, providing the order number, description of the defect and photographs.

AP Photo Industries, S.L. will assume the costs of collection and reshipment, and will proceed with the repair, replacement or refund as appropriate.

B.7. B2C Legal Guarantee

In accordance with the TRLGDCU (arts. 114 et seq.), AP Photo Industries, S.L. is liable to the consumer for any lack of conformity:

Warranty period: 3 years from delivery (contracts from 01/01/2022).
During the first 2 years , it is presumed that the lack of conformity already existed at the time of delivery.
Remedies: Right to repair or replacement; alternatively, to a reduction in the price or termination of the contract.
The consumer must report the lack of conformity within 2 months of becoming aware of it.

Official manufacturer’s warranty

Products from third-party brands include an official manufacturer’s warranty, which is managed directly by the official Technical Assistance Service (SAT) of each brand. In these cases, AP Photo Industries, S.L. will provide the customer with the contact details and the corresponding authorised technical service centres so that they can process their incident directly and quickly.

Warranty Exclusions: Damage due to improper use, normal deterioration, repairs by unauthorized third parties, damage by external agents, or use of incompatible consumables.

B.8. Consumer Protection

Consumers are protected by the TRLGDCU. Limitations of liability do not apply to consumers. Their protection cannot be waived in advance.

B.9. B2C jurisdiction

For the resolution of disputes with consumers, the Courts and Tribunals of the place of the consumer’s domicile will be competent, in accordance with article 52.3 of the Civil Procedure Law.

SECTION C: SPECIFIC TERMS OF SERVICES

The following conditions apply to analogue development and digitisation services, and complement the general terms according to the type of customer (B2B or B2C).

C.1. Analog Developing Service: Responsibility for Shipping and Transporting Reels

Applicable to all developing orders that include transport of photographic material.

Carrier Liability

The transport is managed by an external logistics company. In the event of any incident during the journey (loss, misplacement, damage), the carrier is responsible in accordance with its legal conditions.

AP Photo Industries, S.L. will provide the customer with the carrier’s details and tracking number to exercise their rights.

Compensation for loss

If the carrier loses the material, AP Photo Industries, S.L. undertakes to replace the virgin physical support: a new photographic film of equivalent format and sensitivity. This compensation is independent of any claim against the carrier.

Limitation of Liability

Neither AP Photo Industries, S.L. nor the carrier can be held responsible for the artistic, sentimental, documentary or commercial value of the images contained in the films, nor for the damages derived from their irreparable loss. The maximum compensation is limited to the replacement of the virgin physical support.

💡 Recommendation: If the material has particularly relevant sentimental or artistic value, we recommend that you take out specific insurance with the transport or consider hand delivery at our facilities.

C.2. Digitization Service: Special Conditions for Analog Media

Applicable to the digitization of VHS, Betamax, Super 8, Hi8 tapes, slides, negatives, DVDs and any other accepted analog media.

Nature of the material

The customer recognizes that analog media are unique, unrepeatable materials that are subject to natural degradation. AP Photo Industries, S.L. will carry out the digitization with the maximum possible technical diligence, but is not responsible for damages derived from the previous poor condition of the support (fungi, deformations, oxidation, loss of emulsion, magnetic degradation).

Lost or damaged in transit

In the event of irreparable loss or damage during transport, liability is limited to:

Full reimbursement of the cost of the contracted service and not yet executed.
Replacement of a virgin physical support with similar characteristics.

In no event shall the compensation include the value of the content (images, sound, recordings) or consequential damages.

Incidents during the digitalisation process

If during the process the support suffers damage directly attributable to technical manipulation, a solution proportionate to the damage will be agreed, which in no case will exceed the total price paid for the service.

Content Value

The client accepts that neither AP Photo Industries, S.L. nor the transport can assign objective economic value to the content of the media. Claims for sentimental, artistic, documentary value or loss of profit will not be admitted.

💡 Notice: If you have doubts about the state of conservation of your material, we recommend that you contact us before shipping. We can guide you on the feasibility of digitization.

GENERAL PROVISIONS

The following provisions apply to all customers, both B2B (professional customers) and B2C (end consumer).

Personal Data Protection

Data processing is governed by the GDPR (EU Regulation 2016/679) and the LOPDGDD (Organic Law 3/2018).

Data controller: AP Photo Industries, S.L. — [email protected] — Ronda Industria 48, 08210 Barberà del Vallès (Barcelona).

Purposes: Order management, invoice issuance, returns and warranty management, order-related communications, customer account management, and compliance with legal obligations.

Legal basis: Performance of the contract (art. 6.1.b GDPR) and compliance with legal obligations (art. 6.1.c GDPR).

Storage: During the term of the commercial relationship and, subsequently, during the applicable legal periods (tax: 4 years; commercial: 6 years; accounting: 10 years).

Rights: You can exercise your rights of access, rectification, deletion, opposition, limitation and portability by contacting [email protected], attaching a copy of your identity document. You also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).

Transfer of data: The data will not be transferred to third parties, except under legal obligation or when strictly necessary for the execution of the order (transport, payments, agency).

For complete information, please refer to the Privacy Policy at https://www.apphoto.es/politica-de-privacidad.

Intellectual and Industrial Property

All the contents of www.apphoto.es (texts, images, logos, designs, photographs, videos, databases, software) are the property of AP Photo Industries, S.L. or its licensors, and are protected by Spanish and European legislation.

The AP PHOTO and swiss+go trademarks are registered trademarks. The reproduction, distribution, modification or exploitation of the contents without prior written authorization is prohibited.

Communications and Customer Service

Channel	Data
Email	[email protected]
Phone	+34 936 09 12 77
Opening hours	Monday to Friday, 9:00 a.m. – 5:00 p.m.
Web	https://www.apphoto.es/contacto/

Usual response time: 1 to 2 business days.

Applicable Law

These GCS are governed by Spanish law.

Partial Nullity and Non-Waiver

If any clause is declared null and void, such nullity will not affect the rest of the conditions, which will remain in full force.

The fact that AP Photo Industries, S.L. does not exercise any right at a certain time will not constitute a waiver of them, nor will it prevent their exercise in the future.

AP Photo Industries, S.L. · CIF B61967642 · Ronda Industria 48, 08210 Barberà del Vallès (Barcelona)

[email protected] · +34 936 09 12 77 · www.apphoto.es

Last updated: May 2026