Perhaps you bought this kiosk one day, set it up, and until now had never considered that it could be updated, or perhaps you didn’t know how to do it.
Well, I’m going to try to give you a step-by-step guide so that your kiosk has all the latest features that have been released.
First of all, note that both the SL620 and the SL620II can share exactly the same software version. So even if you have a first-version SL620, you can update it as if it were brand new, or, if you have an older unit and a newer one, you can make them work identically and with the same services.
Since the first DNP SL620 Kiosk was released, there have been many updates and improvements. You will notice this straight away if you have had your SL620 for years and have never updated it.
I will explain all the ways of updating it according to the software version you have, so this will be a little long, but don’t worry: you will most likely only need to follow one of the options described, not all of them!
Remember too that if the procedure seems complicated, you can always contact our technical support service, who will prepare a quote for the update: [email protected]
As always when carrying out this type of work, we recommend doing it at “quiet” times and, if possible, outside opening hours. We should also avoid risky situations such as sockets or power strips that are not in perfect condition, days with electrical storms or power cuts, and the best recommendation of all: that the equipment is always connected to a UPS. This can save us from serious problems, and unfortunately every year we see some caused by power cuts and voltage surges.
The update options I am going to explain are for:
- DNP SL620/620II Kiosk connected to the internet
- DNP SL620/620II Kiosk with version 3.3. and later
- DNP SL620/620II Kiosk with version 3.2. and earlier
Therefore, if it is not connected to the internet, the first thing to check is which version is installed on our DNP kiosk, so we can go to the Option that applies. As I said, the kiosk has evolved, and in current versions updating is much simpler than in older ones.
You can see the software version by entering the kiosk’s Administrator (at the top of the screen). If you don’t remember how to enter the administrator, click here
Let’s get started!
OPTION 1
DNP SL620/620II Kiosk connected to the internet
Go to the Administrator → select Diagnostics → and Check for updates (or a similar phrase depending on your version)
The system will download and install the update.
You will see that once the download has finished, the equipment must be restarted.
A blue screen will then appear; now click → Restart
→ it will ask you to accept the Software Terms and Conditions of Use
and we will have to restart again.
Notes:
- Once the update starts, and depending on each software version, the instructions may not be exact; in some updates we have found that the blue screen mentioned does not appear
- If this update method does not work for any reason, you can use options 2 or 3 below.
- This recent update includes some improvements and also DNP’s “Printogo” system, so that the kiosk can receive orders online, but it is not yet operational in Spain. We have requested some improvements and changes. We will see how it evolves in the future.
OPTION 2
DNP SL620/620II Kiosk with version 3.3. and later
First, we will download the update here:
You will need to unzip the file (1Gb) and open the folder.
Now locate the executable file and copy it to a USB flash drive.
You will also see the update manuals (for the moment only in English and French)
Now take the USB flash drive to the DNP kiosk and connect it to one of the kiosk’s USB ports, for example the one on the front of the card reader.
Next, go to the kiosk’s Administrator → to Diagnostics → and to Search for updates on USB: The process will have started at this point
Once done, restart the equipment.
A blue screen will appear → Restart
It will now ask you to accept the Software Terms and Conditions of Use
and we will have to restart again.
Notes:
- we have detected some of the earliest 3.3.x.x versions in which this option, although it appears, does not work. This was fixed later. If this is the case, we will have to do the update as indicated for versions 3.2. or earlier)
- Once the update starts, and depending on each software version, the instructions may not be exact; in some updates we have found that the blue screen mentioned does not appear
- If this update method does not work for any reason, you can follow the instructions for Option 2 below.
- This recent update includes some improvements and also DNP’s “Printogo” system, so that the SL620/SL620II can receive orders online, but it is not yet operational in Spain. We have requested some improvements and changes. We will see how it evolves in the future
OPTION 3
DNP SL620/620II Kiosk with version 3.2. and earlier
First, we will download the update here:
You will need to unzip the file (1Gb) and open the folder.
Now locate the executable file and copy it to a USB flash drive, directly in its root (no folders)
You will also see the update manuals (for the moment only in English and French)
Now take the USB flash drive to the DNP kiosk and connect it to one of the kiosk’s USB ports, for example the one on the front of the card reader.
For this Update Option 3, we will copy the update’s executable file to the Windows desktop and run it from there.
If you don’t know how to access the Windows desktop, we explain it below
EXIT KIOSK MODE:
1) Go to the administrator section. If you don’t remember how to enter, click here
https://drive.google.com/file/d/16ymTqY_XS3prEuJa2oWkD9EknyCnq6N4/view
2) Click the Quit application (Exit the application) button and wait a few seconds.
3) The system will display:
4) Now click the Advanced button.
5) Enter the password: 1600
- Quickly click the ‘Exit’ button (Exit the application), as Advanced mode will disappear within 3-5 seconds.
- We will now be at the desktop of the machine’s Windows operating system (DNP SL620 and DNP SL620II)
Once we are at the Windows desktop, we will open the USB flash drive (My Computer) and copy the update file onto the desktop itself. Once it is there, double-click to run it. The installation will have started.
Once done, restart the machine.
Once done, restart the machine.
A blue screen will appear → Restart
It will now ask you to accept the Software Terms and Conditions of Use
and we will have to restart again.
Notes:
- Once the update starts, and depending on the software version, the instructions may not be exact. In one update we found that the blue screen mentioned above does not appear
- This latest update includes some improvements and also DNP’s “Printogo” system, so that the kiosk can receive orders online, but for the moment it is not operational in Spain. We have requested some improvements and changes. We will see how it evolves in the future.
– IMPORTANT: you have entered the Windows environment–
Do not change any values or settings on the machine or the router. You may cause the machine to stop working properly.
The machine is designed and developed solely to perform the tasks detailed in its user manual. Anything that is NOT detailed must not be done, as it may seriously affect the machine’s operation and performance, for example installing other software, changing Windows settings, installing peripherals not listed in the manual, modifying network or router values, etc.
Altering settings or installing unauthorised software or hardware leaves a trace in the system, so if you need technical support for this reason, it will not be covered by the warranty conditions, and failing to report it will mean more time for the intervention.
That’s all,
I hope you can get the most out of your DNP SL620 and SL620II kiosk
