TERMS AND CONDITIONS

These General Terms and Conditions of Sale govern the contractual relationship between AP Photo Industries, S.L. and buyers who purchase products through the website www.apphoto.es. They apply to both professional customers (B2B) and end consumers (B2C).

By accessing, browsing and using the website, you accept all the conditions set out herein.

GENERAL INFORMATION

In accordance with Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), you are informed that the owner and seller responsible for the website is:

Company name	AP Photo Industries, S.L.
Tax ID (CIF)	B61967642
Registered office	Ronda Industria 48, 08210 Barberà del Vallès (Barcelona, Spain)
Commercial Register	Commercial Register of Barcelona, Volume 31.730, Folio 94, Sheet B-194.880
Email	[email protected]
Telephone	+34 936 09 12 77
Opening hours	Monday to Friday, 9:00 to 17:00
Website	https://www.apphoto.es/en/?kadence_element=pie-de-pagina

Definition of Customer Profiles

B2B customers (professionals): Companies, self-employed individuals, photo labs, photography studios, resellers and any legal entity or individual who purchases the products in the course of their professional or business activity. The Commercial Code and the Civil Code apply to them.
B2C customers (end consumers): Individuals who purchase the products outside their professional or business activity, for personal use. The TRLGDCU (Royal Legislative Decree 1/2007) applies to them in full.

Catalogue, Products and Availability

The www.apphoto.es catalogue includes new, original products in factory packaging, from both own brands and third-party brands distributed by AP Photo Industries, S.L.

Product images, descriptions and technical specifications are for guidance only and correspond to the information provided by the manufacturers. AP Photo Industries, S.L. accepts no responsibility for errors or omissions in the published specifications. Stock availability is shown on each product page.

Canary Islands: Orders destined for the Canary Islands are handled exclusively through canarias.apphoto.es, with conditions adapted to the IGIC tax regime.

Purchase Process and Formation of the Contract

The published offer constitutes an invitation to treat. The contract is concluded when AP Photo Industries, S.L. confirms the order by confirmation email.

Selecting products and adding them to the cart.
Reviewing the cart with quantities, prices, discounts applied and shipping costs.
Shipping and billing details.
Selecting the payment method.
Order confirmation with express acceptance of these General Terms and Conditions of Sale.
Confirmation email, delivery note and invoice.

AP Photo Industries, S.L. reserves the right to reject orders in the event of stock shortages, pricing errors, signs of fraud or breach of these General Terms and Conditions of Sale.

SECTION A: CONDITIONS FOR B2B CUSTOMERS (PROFESSIONALS)

The following conditions apply exclusively to companies, self-employed individuals and professionals. B2B customers are excluded from the consumer protection regime of the TRLGDCU.

A.1. B2B Registration and Access

Access to the B2B shop is exclusive to validated professional customers. To obtain access, you must:

Complete the customer registration form in the “Customer Registration” section.
Provide company or self-employed details (company name, CIF/NIF, activity, contact details and tax address).
Wait for the account to be validated and activated by AP Photo Industries, S.L.

Once validated, the B2B customer will have access through a personal, non-transferable username and password. AP Photo Industries, S.L. reserves the right to suspend accounts in the event of fraudulent use, breach of the General Terms and Conditions of Sale or non-payment.

A.2. B2B Prices and Taxes

Prices are shown in euros (EUR) and excl. VAT.
VAT is added during checkout at the rate applicable to each product category.
Eco-fee / WEEE levy: For products subject to WEEE regulations, the corresponding levy will apply, itemised on the product page.
B2B customers may have individually agreed pricing terms (special rates, volume rebates or quantity discounts).

AP Photo Industries, S.L. reserves the right to change prices at any time. The applicable price is the one in force at the time the order is confirmed. In the event of a typographical error resulting in a manifestly incorrect price, AP Photo Industries, S.L. may cancel the order and refund any amounts paid.

A.3. Pending Orders (Backorders)

B2B customers may request products that are out of stock at that time, which will be recorded as pending orders (backorders). AP Photo Industries, S.L. will inform the customer of the estimated availability date. A backorder does not guarantee a fixed price if the supplier’s costs change.

A.4. B2B Payment Methods

Credit or debit card (Visa, Mastercard), via a secure SSL/TLS payment gateway.
PayPal. Pay quickly and securely with your PayPal account without entering your card details.
Bizum. Pay directly from your banking app instantly and at no additional cost.
Bank transfer. The order will be processed once receipt of the payment has been confirmed.
Deferred payment: B2B customers with agreed deferred payment terms may operate in accordance with the deadlines set out in their specific contract.

AP Photo Industries, S.L. does not store bank card data. Processing complies with PCI-DSS standards. In the event of non-payment, it reserves the right to suspend supply and charge late-payment interest in accordance with Law 3/2004 on Measures to Combat Late Payment.

A.5. B2B Shipping and Delivery Costs

Condition	Shipping costs
Order under 400,00 € (excl. VAT)	According to the rate shown during checkout
Order of 400,00 € or more (excl. VAT)	Free shipping

Shipping costs are itemised before the order is confirmed.

Products in stock: Delivery within 2 to 5 working days of confirmation.
Pending products (backorder): These will be supplied subject to stock availability, with no guaranteed delivery date. In order to consolidate deliveries, pending items will be shipped together with your next order, with carriage, if applicable, calculated on the total shipment amount.

The risk of loss or damage passes to the buyer upon physical delivery. If the buyer is absent, the carrier will make a second attempt. If delivery proves impossible for reasons attributable to the buyer, re-delivery costs may be passed on.

The buyer must check the external condition of the packaging on delivery. If any visible damage is found, it must be noted on the carrier’s delivery note and reported within a maximum of 24 hours.

A.6. B2B Returns Policy

B2B customers have no statutory right of withdrawal. Returns are at our discretion and subject to assessment.

AP Photo Industries, S.L. may consider, on a case-by-case basis, accepting voluntary returns of products in perfect condition, unused and in their original sealed packaging.

If a voluntary B2B return is accepted, the original and return shipping costs will be charged. Returns of opened consumable products, special-order products and products not normally stocked in the catalogue will not be accepted.

Returns procedure:

Contact AP Photo Industries, S.L. at [email protected] or +34 936 09 12 77, stating the order/delivery note number and the reason.
Obtain return authorisation (RMA number). – Request an RMA
Pack the product with all its accessories, manuals and original packaging.
Send the product to the address indicated in the authorisation.

Returns will not be accepted without a prior RMA number.

A.7. Returns for Defective or Non-Conforming Products (B2B)

If the product received has manufacturing defects, is damaged or does not match the order, the B2B customer must notify [email protected] within 30 days of receipt, providing the order number, a description of the defect and photographs.

AP Photo Industries, S.L. will bear the collection and reshipment costs, and will proceed to repair, replacement or refund as appropriate.

A.8. B2B Warranty

AP Photo Industries, S.L. offers a 1-year contractual warranty from delivery for proven manufacturing defects. In matters not expressly agreed, the provisions of the Spanish Civil Code on warranty against hidden defects (arts. 1484 et seq.) and the Commercial Code apply.

Products from third-party brands may include the manufacturer’s official warranty. Claims may be handled directly with the manufacturer or through AP Photo Industries, S.L.

Warranty exclusions: Damage caused by improper use, normal wear and tear, repairs by unauthorised third parties, damage caused by external agents, or use of incompatible consumables is excluded.

A.9. B2B Limitation of Liability

AP Photo Industries, S.L. will not be liable for damage caused by force majeure or unforeseeable events (strikes, natural disasters, network failures, etc.).

To the maximum extent permitted by law, total liability will be limited to the total amount of the order that gave rise to the damage. Indirect damages, loss of profit, loss of data, loss of earnings and reputational damage are expressly excluded.

A.10. B2B Jurisdiction

For the resolution of disputes between companies or professionals, both parties submit to the jurisdiction of the Courts and Tribunals of Barcelona, expressly waiving any other jurisdiction.

SECTION B: TERMS FOR B2C CUSTOMERS (END CONSUMERS)

The following terms apply exclusively to end consumers. The TRLGDCU (Royal Legislative Decree 1/2007) applies to them in full.

B.1. B2C Registration and Access

End consumers may register on www.apphoto.es with their personal details or make purchases as a guest, depending on the options enabled on the platform.

Registering as a consumer does not grant access to the B2B channel’s catalogue or pricing conditions.

B.2. B2C Prices and Taxes

Prices are shown in euros (EUR) and include the VAT in force at any given time.
The final price shown during checkout is the total price payable.

AP Photo Industries, S.L. reserves the right to change prices. The applicable price is the one in force at the time of confirmation. In the event of a typographical error resulting in a manifestly incorrect price, the order may be cancelled and any amounts paid refunded.

B.3. B2C Payment Methods

Credit or debit card (Visa, Mastercard), via a secure SSL/TLS payment gateway.
PayPal. Pay quickly and securely with your PayPal account without entering your card details.
Bizum. Pay instantly directly from your banking app at no additional cost.
Aplazame. Finance your purchase in convenient instalments. Select this option at checkout to see the available conditions.
Other methods that may be enabled on the platform.

A simplified invoice (receipt) is issued by default. If you need a full invoice, please request it expressly at [email protected], stating the order number and your tax details.

AP Photo Industries, S.L. does not store bank card data. Processing complies with PCI-DSS standards.

B.4. B2C Shipping and Delivery Costs

Condition	Shipping costs
Order under 59,00 €	According to the rate shown during checkout
Order of 59,00 € or more	Free shipping

Shipping costs are itemised before confirmation.

In-stock products: Delivery within 2 to 5 working days from confirmation.

If AP Photo Industries, S.L. fails to deliver within the agreed period, the consumer may require delivery within a reasonable additional period. If delivery still does not take place, the consumer will have the right to terminate the contract and obtain a full refund of the amounts paid (art. 107 TRLGDCU).

The risk is not transferred until the carrier has actually delivered the goods to the consumer or to a third party designated by the consumer.

The buyer must check the condition of the packaging upon delivery. If any visible damage is noticed, it must be noted on the delivery note and reported within a maximum of 24 hours.

B.5. Right of Withdrawal

In accordance with articles 102 to 108 of the TRLGDCU, the consumer has the right to withdraw from the contract within 14 calendar days without having to give any reason.

The period begins on the day on which the consumer, or a third party designated by the consumer (other than the carrier), takes physical possession of the goods.

To exercise the right of withdrawal:

Email to [email protected], stating the order number and the withdrawal request.
Call or message to +34 936 09 12 77 (opening hours: Monday to Friday, 9:00–18:00).
Withdrawal form in Annex B of the TRLGDCU -> Withdrawal Form.

Effects of withdrawal

AP Photo Industries, S.L. will refund all payments received, including standard delivery costs, within a maximum of 14 calendar days of notification, using the same payment method used for the purchase.

The consumer must return the product without undue delay and within a maximum of 14 calendar days from the communication of the withdrawal. The product must be returned unused, in perfect condition, in its original packaging and with all accessories, manuals and documentation included. If the product shows signs of use, improper handling or deterioration, AP Photo Industries, S.L. reserves the right to refuse the return or to apply a deduction for depreciation to the refunded amount, depending on the condition in which the product is received.

The direct costs of returning the goods are borne by the consumer, unless AP Photo Industries, S.L. has expressly indicated otherwise.

The refund may be withheld until the goods have been received or until the consumer provides proof of their return.

The consumer will only be liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.

Exceptions to the right of withdrawal

Under art. 103 TRLGDCU, the right of withdrawal does not apply to:

Goods made to the consumer’s specifications or clearly personalised.
Goods liable to deteriorate or expire rapidly (photochemical products, photo developing).
Sealed goods that are not suitable for return for health or hygiene reasons and have been unsealed (photographic film, opened consumables).
Sealed audio or video recordings, or sealed computer software, that have been unsealed.
Goods which, after delivery, have been inseparably mixed with other goods.

B.6. Returns for Defective or Non-Conforming Products (B2C)

If the product has manufacturing defects, is damaged or does not conform to the order, the consumer must notify [email protected] within 30 days of receipt, providing the order number, a description of the defect and photographs.

AP Photo Industries, S.L. will bear the collection and redelivery costs, and will proceed to repair, replace or refund as appropriate.

B.7. B2C Legal Guarantee

In accordance with the TRLGDCU (arts. 114 et seq.), AP Photo Industries, S.L. is liable to the consumer for any lack of conformity:

Guarantee period: 3 years from delivery (contracts from 01/01/2022).
During the first 2 years it is presumed that the lack of conformity already existed at the time of delivery.
Remedies: Right to repair or replacement; alternatively, to a price reduction or termination of the contract.
The consumer must report the lack of conformity within 2 months of becoming aware of it.

Official manufacturer’s guarantee

Third-party brand products include the manufacturer’s official warranty, which is handled directly by each brand’s official Technical Support Service (TSS). In these cases, AP Photo Industries, S.L. will provide the customer with the contact details and the relevant authorised service centres so that they can process their claim directly and quickly.

Warranty exclusions: Damage caused by improper use, normal wear and tear, repairs by unauthorised third parties, damage caused by external agents, or use of incompatible consumables.

B.8. Consumer Protection

Consumers are protected by the TRLGDCU. Limitations of liability do not apply to consumers. Their protection cannot be waived in advance.

B.9. B2C Jurisdiction

For the resolution of disputes with consumers, the Courts and Tribunals of the consumer’s place of residence shall have jurisdiction, in accordance with Article 52.3 of the Civil Procedure Act.

SECTION C: SPECIFIC SERVICE CONDITIONS

The following conditions apply to analogue photo developing and digitisation services, and supplement the general terms depending on the customer type (B2B or B2C).

C.1. Analogue Photo Developing Service: Liability for the Shipping and Transport of Film Rolls

Applicable to all developing orders that include the transport of photographic material.

Carrier’s liability

Transport is handled by an external logistics company. In the event of any incident during transit (loss, misplacement, damage), liability lies with the carrier in accordance with its legal conditions.

AP Photo Industries, S.L. will provide the customer with the carrier’s details and tracking number so that they can exercise their rights.

Compensation for loss

If the carrier loses the material, AP Photo Industries, S.L. undertakes to replace the blank physical medium: a new film roll of equivalent format and speed. This compensation is independent of any claim made against the carrier.

Limitation of liability

Neither AP Photo Industries, S.L. nor the carrier may be held liable for the artistic, sentimental, documentary or commercial value of the images contained on the film rolls, nor for any harm arising from their irreparable loss. The maximum compensation is limited to the replacement of the blank physical medium.

💡 Recommendation: If the material has particularly significant sentimental or artistic value, we recommend taking out specific insurance for the transport or considering hand delivery at our premises.

C.2. Digitisation Service: Special Conditions for Analogue Media

Applicable to the digitisation of VHS tapes, Betamax, Super 8, Hi8, slides, negatives, DVDs and any other accepted analogue media.

Nature of the material

The customer acknowledges that analogue media are unique, irreplaceable materials subject to natural degradation. AP Photo Industries, S.L. will carry out the digitisation with the utmost technical care possible, but accepts no liability for damage arising from the prior poor condition of the medium (mould, warping, oxidation, loss of emulsion, magnetic degradation).

Loss or damage during transport

In the event of loss or irreparable damage during transport, liability is limited to:

Full refund of the cost of the service purchased and not yet performed.
Replacement of a blank physical medium with similar characteristics.

Under no circumstances will the compensation include the value of the content (images, sound, recordings) or consequential damages.

Incidents during the digitisation process

If, during the process, the medium suffers damage directly attributable to technical handling, a solution proportionate to the harm will be agreed, which will in no case exceed the total price paid for the service.

Value of the content

The customer accepts that neither AP Photo Industries, S.L. nor the carrier can assign an objective economic value to the content of the media. Claims for sentimental, artistic or documentary value, or loss of profit, will not be accepted.

💡 Notice: If you have any doubts about the condition of your material, we recommend contacting us before sending it. We can advise you on the feasibility of digitisation.

GENERAL PROVISIONS

The following provisions apply to all customers, both B2B (professional customers) and B2C (end consumers).

Personal Data Protection

Data processing is governed by the GDPR (EU Regulation 2016/679) and the LOPDGDD (Organic Law 3/2018).

Data controller: AP Photo Industries, S.L. — [email protected] — Ronda Industria 48, 08210 Barberà del Vallès (Barcelona).

Purposes: Order management, issuing of invoices, management of returns and guarantees, order-related communications, customer account management, and compliance with legal obligations.

Legal basis: Performance of the contract (art. 6.1.b GDPR) and compliance with legal obligations (art. 6.1.c GDPR).

Retention: For the duration of the business relationship and, thereafter, for the applicable legal periods (tax: 4 years; commercial: 6 years; accounting: 10 years).

Rights: You may exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to [email protected], attaching a copy of your identity document. You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

Data disclosure: Data will not be disclosed to third parties, except where legally required or when strictly necessary for the fulfilment of the order (transport, payments, accountancy).

For full information, see the Privacy Policy at https://www.apphoto.es/politica-de-privacidad.

Intellectual and Industrial Property

All content on www.apphoto.es (texts, images, logos, designs, photographs, videos, databases, software) is owned by AP Photo Industries, S.L. or its licensors, and is protected by Spanish and European legislation.

The AP PHOTO and swiss+go brands are registered trademarks. The reproduction, distribution, modification or exploitation of the content without prior written authorisation is prohibited.

Communications and Customer Service

Channel	Details
Email	[email protected]
Telephone	+34 936 09 12 77
Opening hours	Monday to Friday, 9:00 – 17:00
Website	https://www.apphoto.es/en/contacto-2/

Usual response time: 1 to 2 working days.

Applicable Law

These Terms and Conditions of Sale are governed by Spanish law.

Partial Invalidity and Non-Waiver

If any clause is declared void, such invalidity will not affect the remaining conditions, which will remain in full force and effect.

The fact that AP Photo Industries, S.L. does not exercise a right at a given time shall not constitute a waiver of that right, nor prevent its exercise in the future.

AP Photo Industries, S.L. · CIF B61967642 · Ronda Industria 48, 08210 Barberà del Vallès (Barcelona)

[email protected] · +34 936 09 12 77 · www.apphoto.es

Last updated: May 2026