RMA Request

Instructions

  • In the case of faulty goods, the nature of the defect or fault must be clearly explained.
  • Goods must be returned in perfect condition (packaging, accessories, with no stickers, writing, etc.) and without any alterations that could prevent their subsequent resale.
  • A copy of the purchase invoice or delivery note for the goods being returned must be enclosed.
  • The RMA number must be clearly visible on the outside of each package being returned “NEVER ON THE PRODUCT”.
  • When a return is authorised with carriage paid by the customer, you may choose the carrier of your preference.
  • Once we receive the goods and have checked that everything is in order, we will proceed with a credit note or replacement of the unit.
Solicitud RMA

Customer Identification

Order Information