Technical support for professional printers and kiosks

Technical support for professional printers and kiosks

We can help you with issues relating to:

  • Printing problems or image quality issues.
  • Errors and diagnostic messages.
  • Paper or media feed problems.
  • Device configuration and connectivity.
  • Installation and set-up of printers and kiosks.
  • Communication problems between devices and computers.
  • Software and driver configuration.
  • Questions about how the equipment works.
  • Maintenance and servicing.
  • Fault diagnosis.

Not sure exactly what is going wrong? No problem. Tell us what is happening and our technical team will analyse the issue.

A problem with your equipment can’t wait

In a shop, lab or print business, a device that is out of service can directly affect production and the service you give your customers.

That is why our support is geared towards professional environments where printing equipment is part of the business’s day-to-day operations.

Complete the form, stating the equipment, the problem you have found and any information that may help us identify the issue.

Our team will review the information provided and, where necessary, will ask you for photos, videos or additional details about the equipment.

Once the issue has been analysed, we will let you know how to proceed and, where possible, the actions needed to resolve it.

If the solution requires further intervention, we will carry out the necessary follow-up until the assistance is complete.

Request technical support

Fill in the form and send us the details of your issue.

Our technical team will review the information provided to help you with the diagnosis and the next steps.

Solicitud de Soporte SAT – Impresión

1. Contact Details

2. Equipment Details

3. Issue Details

4. Photos or videos of the defect (recommended to speed up the solution)

Adjuntar una imagen o video corto del problema nos podría permitir diagnosticar la avería inmediatamente y evitar retrasos o preguntas adicionales.

Si tu consulta es sobre calidad de impresión, manchas, rayas… o un mensaje o fallo en la pantalla de kiosco, por favor sube unas fotos o video de donde se visualice el problema.